Privacy &
Cookies

Lumen Loom Ltd ("we", "us") is an architectural lighting consultancy and supplier registered in England & Wales, with its registered address at The Storage Team York, Monks Cross Drive, Huntington, York YO32 9GZ. For the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018), we are the data controller for personal information collected through this website.

We collect personal information only when you choose to provide it — primarily through our enquiry form or by emailing us directly. Depending on what you submit, this may include:

• Your name and email address
• Your company or practice name and professional role
• Details about your project, including sector, budget range, and timeline
• Any other information you include in your message

We do not collect special category (sensitive) data, and we ask that you do not include it in enquiries.

We use the information you provide to:

• Respond to your enquiry and discuss your project
• Prepare proposals, quotations, and specifications you have requested
• Administer any subsequent engagement or supply contract
• Maintain records we are required to keep for legal, tax, or accounting purposes

We do not use your information for automated decision-making, and we do not send marketing communications unless you have asked us to keep you informed.

Our lawful bases for processing under UK GDPR are: consent, where you have agreed to us contacting you about your enquiry; contract, where processing is necessary to take steps at your request before entering into a contract, or to perform one; and legitimate interests, in maintaining business records and responding to professional correspondence, where those interests are not overridden by your rights.

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing. We may share information where necessary to deliver our services — for example with manufacturers when arranging samples or quotations on your behalf, with delivery and logistics partners, or with our professional advisers — and where we are required to by law.

This website is hosted by a third-party hosting provider, and our email is operated by a third-party email provider; both act as data processors on our behalf.

Enquiries that do not lead to an engagement are retained for up to 24 months and then deleted. Records relating to contracts, quotations, and supply are retained for 6 years after the end of the relevant engagement, in line with our legal and accounting obligations.

Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time where consent is the basis of processing.

To exercise any of these rights, email office@lumenloom.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

This website does not set cookies of its own, and we do not use advertising or tracking cookies. We do not currently use analytics services.

Two third-party services are embedded in the site and may set their own cookies or collect technical data (such as your IP address) when the relevant content loads:

• Google Fonts — used to serve the Montserrat typeface across the site
• Google Maps — used to display the map of our registered address on the contact page

These services are operated by Google LLC and are subject to Google's privacy policy. You can block or delete cookies through your browser settings without affecting the core functioning of this site.

We may update this policy from time to time; the "last updated" date above reflects the current version. Questions about this policy or about how we handle your information should be sent to office@lumenloom.com.